Privacy Policy & Legal Info

BASIC VALUES OF THE CRISIS SHELTER IN THE ONLINE SOCIAL MEDIA COMMUNITY:

  • Transparency – Every website, social networking site page or other online destination that is ultimately controlled by the Crisis Shelter must make that fact known to users.  Endorse, support, sanction, encourage or verify Crisis Shelter projects and programs honestly and transparently.  However, the Crisis Shelter does not necessarily endorse, support, sanction, encourage, verify or agree with the comments, opinions or statements posted on its social media accounts.  Any information or material placed online, including advice and opinions, are the views and responsibility of those making the comments and do not necessarily represent the views of the Crisis Shelter.
  • Respect – Copyrights, trademarks, rights of publicity and other third-party rights in the online social media space, including user-generated content will be respected.
  • Responsibility – We will not use or align the Crisis Shelter with any organization or websites that deploy the use of excessive tracking software, adware, malware or spyware.

Privacy Policy

This Online Privacy Policy describes how the Crisis Shelter of Lawrence County (CSLC) handles information gathered at www.crisisshelter.org. By visiting crisisshelter.org, or using the email or chat features of this site, you agree to follow the terms and conditions of this Online Privacy Policy. CSLC may change these terms and conditions from time to time without prior notification, so please consult these terms and conditions regularly for any such changes. This Online Privacy Policy applies only to the crisisshelter.org website, and not to the websites of any other organizations to which we may link or that may link to us.

Online Chat and Email:

Any information that you share during an Online Chat session will be viewed only by the trained professional assisting you, and a supervisor from CSLC for quality control purposes.

If you complete the anonymous feedback survey at the end of your session, that feedback may be shared with the trained professional assisting you, and with management personnel at CSLC. We will never ask for your name or any personally identifiable information, or attach any feedback to information that you provide during your Online Chat session in order to keep your session anonymous. The online chat feature of this site does not capture any personally identifiable information about you or your computer, before, during or after your session. We request that, for your own safety, you do not provide any personally identifiable information when you use the Online Chat feature of this website.

The information and text conveyed by you to our trained professional during your online chat session is intended to be part of a private conversation between you and the trained professional, and will not be recorded, stored, saved, or catalogued by CSLC. In order to determine satisfaction rates, usage levels, average session lengths and other recordkeeping information, CSLC will maintain a database that contains the feedback provided at the conclusion of your session and the start and stop time of each session. None of the data kept by CSLC can be used to personally identify you.

The Online Hotline does NOT place any permanent or persistent cookies on your computer, although crisisshelter.org does use session cookies (see below). The cookies placed by crisisshelter.org cannot be used to identify you as a user of the Online Hotline.

How We Protect Your Security:

CSLC does not store any information from the crisisshelter.org website on our server. All information is automatically deleted. Emails sent to the hotline are automatically deleted after 7 days.

Absolute security does not exist anywhere on the internet; however, we believe that we have taken appropriate measures to safeguard against unauthorized disclosures of information. We cannot completely assure you that your communications with us will never be disclosed in a manner inconsistent with this policy and make no representations or warranties regarding the sufficiency of our security measures.

There may be certain circumstances where CSLC will be forced to disclose information to the government or third parties as we believe is necessary or appropriate, in connection with the investigation of a crime, mandatory reporting laws, fraud, intellectual property infringement, or other activity that is illegal, or may expose us, or you, to liability. Also, if we fear that you are in danger of committing suicide, or are under 13 years of age, we may be required to disclose whatever information you have provided to the appropriate authorities. If you are concerned about the confidentiality of information provided during your online chat session or through email communication, please use the telephone hotline instead, at 1.724.656.STOP.

Our Policy Regarding Children

We are concerned about the safety and privacy of children who use the Internet. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request Personally Identifiable Information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a child under 13 has provided us with Personally Identifiable Information through our online chat session or through email communication without verifiable parental consent, we will use our best efforts to remove such information from our files. If a parent or guardian becomes aware that his or her child has provided us with Personally Identifiable Information through crisisshelter.org without verifiable parental consent, he or she should contact CSLC at 724.652.9206 x 111 or info@crisisshelter.org.

Other Information Collectors

Except as otherwise expressly included in this Online Privacy Policy, this document addresses the use and disclosure of information that we collect from you. If you disclose your information to others, different rules may apply to their use or disclosure of such information. We do not control the privacy policies of others. We encourage you to ask questions before you disclose your personal information to others.

Website User Agreement

All content included on this site, such as text, graphics, logos, button icons, images, photographs, audio clips, digital downloads, data compilations, and software, is the property of CSLC or its content suppliers, and is protected by United States and international copyright laws. Users of this site may not copy, print, or distribute any of its contents. Linking to this site is permitted, as long as the link does not falsely imply or suggest that CSLC has endorsed or is affiliated with the linked site.

Termination of Access to Website

We may, in our sole discretion, terminate or suspend your access to all or part of this website at any time, with or without notice to you, for any reason, including, without limitation, breach of this Agreement. Without limiting the generality of the foregoing, any fraudulent, abusive, or otherwise illegal activity, or activity that may otherwise affect the enjoyment of this website or access to this website by others, may be grounds for termination of your access to all or part of this website at our sole discretion.

Copyright Policy

If you believe that a copyright work that you own (or have an exclusive right to) has been copied without your authorization, and is accessible on our website, you may notify us by providing the following information to Dayna Sear at dsear@crisisshelter.org.

Give enough information to enable CSLC to contact you regarding your complaint, including your name, address, telephone number, and e-mail address, if available.

Identify the material(s) and/or work(s) that you claim are being infringed upon on this site, and the material(s) that are causing such infringement, and give enough information (such as a web page address) to locate such material(s) or work(s) within the site.

State that you have a good-faith belief that use of the material(s) or work(s) in (2) above is not authorized by the copyright owner, its agent, or the law.

State that the information in this notification is accurate and, under penalty of perjury, that you either own the copyright (or an exclusive right under the copyright) in the material(s) or work(s) that you claim in (2) above are being infringed, or are authorized by such owner to act on its behalf.

Trademarks

You may not use trademarks displayed on the crisisshelter.org site for any product or service that does not belong to CSLC, or in any manner likely to cause confusion about whether we are affiliated with any product or service.

Limitations of Liability

CSLC will not be liable for any damages or injury, including, but not limited to, special or consequential damages that result from the use of (or the inability to use) crisisshelter.org and its contents or any site linked to this site, including any damages or injury caused by any failure of performance, error, omission, interruption, defect, delay in operation, computer virus, line failure, or other computer malfunction.

Linked Sites

This site may link to or be linked from other sites that are not maintained by CSLC. CSLC does not endorse, and is not responsible for the content of, any of those sites.

Disclaimer

The material in this site may include technical inaccuracies or typographical errors. We may shut down the crisisshelter.org website and end this agreement at any time. However, in the event of such a termination, the Limitations of Liability, Disclaimer, and Governing Law sections would continue to apply.

THIS SITE IS PROVIDED BY CSLC ON AN AS IS AND AS AVAILABLE BASIS. CSLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. CSLC DOES NOT WARRANT THAT THE INFORMATION IN THIS SITE IS ACCURATE, RELIABLE, OR CORRECT, THAT THIS SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

INFORMATION AND ADVICE PROVIDED THROUGH THE ONLINE HOTLINE IS NOT INTENDED AND SHALL NOT CONSTITUTE PROFESSIONAL COUNSELING. ONLINE SESSIONS ARE NOT A SUBSTITUTE FOR PROFESSIONAL COUNSELING SERVICES. THE INFORMATION CONTAINED ON CRISISSHELTER.ORG IS NOT INTENDED OR IMPLIED TO CONSTITUTE MEDICAL ADVICE, DIAGNOSIS OR TREATMENT. IN ADDITION, NOTHING ON THIS SITE IS INTENDED TO CONSTITUTE LEGAL ADVICE.

If you need professional services or counseling, please call the telephone hotline 1.724.656.STOP

Revisions or Changes to this Website User Agreement

We may, from time to time, make changes to this Website User Agreement. If we make any substantial changes in the way we use your personal information, or to the rights and obligations set forth herein, we will update this page and/or the Online Privacy Policy and post a prominent announcement on crisisshelter.org.

International Use

CSLC makes no representation that materials on the crisisshelter.org website is appropriate or available for use in locations outside the United States. Access to this site from countries or territories where such access is illegal is prohibited. Those who choose to access this site outside the United States do so on their own initiative, and are responsible for compliance with local laws.

Governing Law

You agree that your use of this site, this Agreement and any disputes relating thereto shall be governed in all respects by the laws of Pennsylvania. Any dispute relating to this Agreement shall be resolved solely in the courts located in Pennsylvania.

Your Consent

By using the online chat or email features of the crisisshelter.org website, you consent to the terms set forth in this Privacy Policy. We may, from time to time, make changes to this Online Privacy Policy, based on your comments and our need to reflect accurately our data collection and disclosure practices. If you have any questions or suggestions about this privacy policy, please contact info@crisisshelter.org or 724.652.9206.

Confidentiality & Privacy

We are committed to respecting the privacy and integrity of those we serve and to keeping all aspects of their relationship with us confidential to the fullest extent possible. We consider this ethic to apply to anyone who seeks our help in any form, whether or not she/he is registered formally as a client.

Confidential communication is all the information and observation, oral or written, transmitted between a victim of domestic violence and/or sexual assault and a domestic violence/sexual assault center staff member in the course of their relationship including, but not limited to, any advice, reports, statistical data, records or the like, given or made during that relationship. Any and all knowledge, advice, records or the like even the fact that an individual is a client or has had contact with the program is confidential and will not be shared with any third party (see exceptions below). Confidential communication between domestic violence/sexual assault center staff and domestic violence and/or sexual assault clients shall be governed by statute and case law.

Exceptions to confidential communication are as follows:

1. If a situation of incompetency exists and a legal guardian has been appointed for the client.

2. If a situation involves a life-saving or life-threatening emergency.

3. In situations involving suspected child abuse when the center staff member is mandated by law to report such abuse.

4. The confidential client relationship does not absolve a center staff member from the responsibility to report the intent to commit a crime.

About Your Internet Safety

We have designed our online support and information site with your privacy and safety as a top priority. Before entering your chat session with an online professional please read and agree to our terms of services.

We do not capture your IP (computer) address so we will have no record that you were ever here.

We do not have a transcript of your chat session.

Once you close your online chat window that information is not retrievable.

We have encrypted all data so that text can not be intercepted and read while in transit once you hit send.

We use anonymous routing methods that obscure the connection between us and you.

If you click the panic button you will default to a search engine page and will not be able to return to this site for 48 hours from the same computer. During this time we suggest that you delete your history and cache and follow the computer safety steps outlined on the homepage. Anyone clicking on the site address in your history will only be able to access the generic search engine page for 48 hours.

“I began to participate in groups at the Crisis Shelter and realized that everyone had their very own special story but we all had something in common. We were all victims. I wanted to break this vicious cycle!”